Our Commitment to you.

Golden River Motor Inn is committed to protecting your personal information in accordance with the Privacy Act 1988  and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights regarding that information.

1. Who We Are

Golden River Motor Inn is located in Moama, NSW, Australia. References to “we”, “us”, or “our” throughout this policy refer to Golden River Motor Inn and its operator.

Our website is www.goldenrivermotorinn.com.au. You can contact us at +61 3 5480 9799.

2.1 Information You Provide

When you make a booking, subscribe to our newsletter, contact us, or otherwise interact with us, we may collect:

• Full name
• Email address
• Phone number
• Postal address
• Payment card details (processed securely — see Section 4)
• Booking preferences and special requests

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on the site
• Referring website
• Device type and operating system

This information is collected using cookies and similar technologies (see Section 7).

3. Online Bookings via RMS

Online bookings made through our website are processed via RMS (Resort Management Systems), a third-party reservations platform. When you click “Book Now” or “Check Availability”, you will be directed to or interact with the RMS booking engine.

RMS operates its own systems and privacy practices. When completing a reservation through RMS, your personal and payment information is collected and handled by RMS in accordance with their privacy policy. We encourage you to review the RMS privacy policy before completing your booking.

We receive booking confirmation details from RMS in order to manage your reservation and communicate with you about your stay.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your accommodation reservation
• To communicate with you about your booking, including confirmations, modifications, and cancellations
• To respond to your enquiries and provide customer support
• To send you our newsletter and promotional offers, where you have subscribed or consented
• To improve our website, services, and guest experience
• To comply with legal obligations
• To process gift voucher purchases

5. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• RMS: As described in Section 3, your booking data passes through the RMS reservations platform.
• Service providers: We may share information with trusted third-party providers who assist us in operating our website or conducting our business (e.g., email marketing platforms), provided they are bound by confidentiality obligations.
• Legal requirements: We may disclose information where required by law, court order, or government authority.
• Business transfers: In the event of a sale or transfer of the business, personal information may be transferred as part of that transaction.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses industry-standard security measures.

Your personal information is stored within Australia. Payment card data submitted through the RMS booking engine is processed and stored by RMS and their payment processing partners, and is not stored on our own systems.

Please note that no transmission of data over the internet can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee the absolute security of data transmitted to our website.

7. Cookies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. Cookies help us understand how visitors use our site and allow features such as the booking widget to function correctly.

You may configure your browser to refuse cookies; however, some features of our website may not function properly if cookies are disabled.

 We may also use analytics services (such as Google Analytics) which use their own cookies to generate reports on website usage. These services may transmit data to servers outside Australia.

8. Marketing Communications

If you have subscribed to our newsletter or provided consent to receive promotional communications, we may contact you with updates, special offers, and news about Golden River Motor Inn.

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing email; or

Contacting us directly at +61 3 5480 9799.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Make a complaint if you believe your privacy has been breached

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Third-Party Links

Our website contains links to third-party websites, including our social media profiles on Facebook and Instagram. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “last updated” date. We encourage you to review this policy periodically.

Privacy Enquiries

For any privacy-related questions, access requests, or complaints, please contact us:

Golden River Motor Inn
Moama, NSW, Australia
Phone: +61 3 5480 9799
Website: www.goldenrivermotorinn.com.au